Ownership, training and service
A Pro 1 Laser platform is supplied through Laser Equipment Global, which means the group that stands behind the equipment — brand, licensing, financing, training and service — is the group you buy it from, rather than a reseller.
Training
A laser only earns money once someone can run it confidently. Every platform is supplied with operator training, and the public getting-started guides below cover what a new owner needs before the first treatment. Full operating manuals — including the protocol detail that does not belong on a public page — sit in the owner portal for verified owners.
Service and accountability
Platforms are branded, licensed, financed and supported by the Pro 1 Laser group and supplied worldwide through Laser Equipment Global. In practice that means there is no chain of intermediaries between you and the people who built the device — the same relationship covers the sale, the training, the financing and whatever happens afterwards.
Pro 1 Laser platforms carry a two-year warranty. What the warranty covers in detail — parts, labour, and how service is delivered — along with response targets, loaner arrangements and parts availability, varies by configuration and market. Those are provided in writing for the platform you are considering rather than published as a single figure that would not hold everywhere; ask for the terms alongside pricing.
Financing
Financing and lease-to-own are arranged through the same group that builds and services the equipment, so a practice can put a platform into service while paying across the revenue it helps generate. Lease-to-own from $999/month (OAC) on the Pro 1 Pico.
What to ask before you buy — from anyone
This list is not about us. It is the set of questions that separates a supported platform from an orphaned one, and it is worth putting to every supplier you are considering, including this one.
- Who performs service — the supplier, a subcontractor, or a third party you have never met?
- Where do replacement parts come from, and what is the typical lead time?
- What is covered under warranty, for how long, and what voids it?
- Is training included, who delivers it, and does it produce a certificate your insurer will accept?
- What are the consumable costs per treatment, and are they locked to one supplier?
- What is the regulatory status of this exact device in your market — and can they show you the record?
- If the platform is down, what actually happens next, and how quickly?
- Who owns the relationship after the sale — the manufacturer, or a reseller who may not be there in three years?
If a supplier cannot answer these plainly and in writing, that is itself the answer.
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